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What are Consumer Disputes
CONSUMER DISPUTES
CONSUMER DISPUTES ON THE GOLD COAST
KNOW YOUR RIGHTS - DEFEND YOUR BUSINESS
Have you ever purchased a product and been unhappy with it? Perhaps the product fell apart or didn’t do what it was supposed to. Perhaps you were made to believe that the product could perform in a manner that it could not.
Have you ever used the services of a business and been dissatisfied with what you got? Perhaps the business failed to deliver what was promised? Perhaps the business caused you more problems than what you had at the beginning.
These are examples of consumer disputes.
Understanding Your Rights and Defences
Every individual and business is a consumer in one way or another so it is important for everyone to know their rights resulting from the purchase or use of products and services.
Similarly, it is important for businesses who are selling products and services to understand the obligations they owe to consumers and how to properly deal with consumer complaints and disputes (and other matters such as product recalls) to ensure they comply with the legislation so that the dispute does not become bigger and more costly than it needs to be. Procedures can also be put in place to assist businesses to comply with the legislation to avoid consumer disputes to start with.
Governing Law
Most of these disputes will be subject to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (or ‘ACL’) that sits within this legislation.
The legislation encompasses a wide variety of consumer rights and guarantees including causes of action such as misleading and deceptive conduct, misrepresentation, unfair contract terms, product recalls, pyramid schemes, unconscionable conduct and more.
Misleading and Deceptive Conduct
Many consumers have experienced misleading and deceptive conduct in their lifetime without realising it. Section 18 of the Australian Consumer Law protects consumers from conduct which is misleading and/ or deceptive if the conduct occurred in the course of ‘trade or commerce’ and is, or is likely to, mislead or deceive consumers.
Examples include falsely advertising that a product or service is capable of something that it is not and hiding information in small print or failing to disclose it at all.
Gold Coast Local Focus: Personalised and Proactive Support
Being based on the Gold Coast, we appreciate the unique challenges and opportunities faced by local consumers and businesses. Our services are tailored specifically for the Gold Coast community, ensuring you receive the most relevant, up-to-date advice. We work closely with you to understand every detail of your situation, so you feel confident and supported as we navigate the legal process together.
Act Now
Time is crucial when it comes to consumer disputes. Especially if you are a business. Don’t wait. Our team is ready to provide you with an urgent free initial consultation to discuss your case and advise you on your legal options, time limitations and more.
WE PRIORITISE YOUR GOALS TO MAKE SURE YOU GET TO THE RIGHT FINISH LINE. WE DON’T WANT YOU RUNNING A MARATHON IF YOUR GOAL WAS TO WIN THE 100M SPRINT.
FACING A LEGAL DISPUTE?
We offer a free thirty minute initial consultation with an experienced lawyer so call us on 1300 429 040 to find out how we can help you.
Many disputes have important (and sometimes short) timeframes that you may not yet be aware of so the sooner you call us, the better we can protect your interests.
